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Overview

In case you forgot the password for the on-premises administrator account, or it is locked due to too many failed login attempts, you can follow the procedure below to reset the password to its initial value. Note that if e-mail service is enabled you can also follow the forgotten password procedure described in I cannot log in

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Resetting the on-premises administrator password

  1. Login to the host running the Cymph docker instance
  2. Get a shell on the API container
sudo docker exec -it cymph-api-1 /bin/bash
  1. Run the on-prem administrator password reset script
. /usr/src/app/etc/reset_onprem_admin_password.sh
Note the space between the dot and the script path at the beginning of the command
  1. On a successful execution, you will see the following output:
Connected
Password for '[email protected]' reset successfully
(instead of [email protected] you will actually see the administrator email provided during setup) Once the process is complete, the on-premises administrator password will be reset to admin and you will be asked to change it upon first login.